X9Gaming Privacy Policy – Personal Data Protection for Malaysian Players

X9Gaming collects various types of information from Malaysian players who register and use our platform. This data is collected directly from you during registration and platform use, as well as automatically through our platform's technology.

Data collected directly from you includes: your full name as shown on your Malaysian identity card; an active Malaysian phone number; a valid email address; date of birth for age verification; payment method details including the account holder name for Touch 'n Go, GrabPay, DuitNow, or FPX accounts; and in certain cases, a copy of your identity card for identity verification (KYC) purposes. All of this data is required to enable us to operate the platform safely and responsibly.

Technical data is collected automatically by X9Gaming systems when you use the platform — this includes your IP address, browser type and version, device operating system, screen resolution, pages visited within the platform, and the time and duration of each session. This data is used for security, fraud detection, and user experience improvement purposes, not to identify you personally on a standalone basis.

X9Gaming processes your personal data only for legitimate and transparent purposes. Every type of data we collect has a clearly defined purpose and will not be used for any other purpose without your knowledge and consent.

The primary purposes for which X9Gaming processes data are as follows: first, to verify player identity and eligibility during registration and through required KYC processes; second, to process deposits in Malaysian Ringgit (RM) via local payment methods such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and to process winnings withdrawals securely and accurately; third, to maintain accurate betting records for settlement, audit, and compliance purposes; and fourth, to detect and prevent fraud, money laundering, unauthorised account activity, and platform usage that violates our Terms & Conditions.

Beyond these core operational purposes, x9gaming also uses your data to: send important account-related notifications such as deposit confirmations, withdrawal confirmations, password changes and security alerts; provide more effective customer support by accessing your account history during live chat sessions; comply with applicable legal and regulatory requirements; and improve x9gaming's products and services based on aggregated, anonymised usage patterns.

The personal data security of X9Gaming players is our absolute top priority. We continually invest in the latest security technologies and procedures to ensure your information is protected at all times — whether in transit, during processing, or in storage.

On the encryption front, all communications between your device and X9Gaming servers are protected by 256-bit SSL (Secure Sockets Layer) Encryption. This means every piece of information you transmit — including login credentials, payment details, and personal data — is fully encrypted and cannot be read by unauthorised parties during transmission. This is the same level of encryption used by Malaysia's major banks, including all banks that provide online FPX services.

X9gaming's servers are protected by multi-layered firewalls, active intrusion detection and prevention systems (IDS/IPS), and round-the-clock security monitoring. Access to the player database is restricted solely to staff with verified operational need, and every access is automatically logged. Independent security audits by qualified third parties are conducted on a regular basis to identify and address any potential vulnerabilities.

For individual account security, X9Gaming offers two-factor authentication (2FA) that players can enable in their account settings. We also use a login detection system that will alert you if a login attempt is made from an unrecognised location or device. Additionally, passwords are stored in an irreversible hashed format — meaning that even in the unlikely event of a server breach, your actual password cannot be read.

X9Gaming does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. This is a non-negotiable commitment. However, there are limited situations where X9Gaming needs to share certain information with third parties that are necessary for the platform's operations.

Third parties that may receive your data in limited circumstances include: payment processors and e-wallet providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and banks providing FPX services — sharing is limited strictly to information required to process your transactions; technical service providers that support the operation of the X9Gaming platform, such as cloud service providers and security systems — they are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes; and Malaysian government authorities or law enforcement agencies where required by law, court order, or for fraud and money laundering prevention purposes.

In the event of an asset sale or business merger involving X9Gaming, player personal data may be transferred as part of the business assets. In such circumstances, players will be notified in advance and the receiving entity will be required to comply with this Privacy Policy or an equivalent or stricter policy.

The x9gaming platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how players use our platform. Cookies are small text files stored in your device's web browser when you visit the x9gaming platform.

X9Gaming uses several types of cookies. Strictly necessary session cookies are essential for the platform's core functions — they store your login status, current betting balance, and session settings. Without these cookies the platform cannot operate correctly and they cannot be disabled. Preference cookies save your choices such as language, layout, and display settings to ensure the platform behaves according to your preferences on every visit.

Analytics cookies are used by X9Gaming to understand how players interact with the platform — which pages are visited most frequently, how long a typical session lasts, and where players commonly encounter difficulties. This data is collected in aggregate and is not linked to individual identities. The information helps us improve the platform for all Malaysian players. Security cookies help our systems identify suspicious activity such as repeated login attempts or access attempts from unusual locations.

As an x9gaming player and a Malaysian citizen or resident, you have specific rights over your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). X9Gaming fully respects these rights and provides straightforward channels for you to exercise them.

Your key rights include: the right to access a copy of the personal data we hold about you; the right to correct inaccurate or outdated data; the right to request deletion of your data in certain circumstances permitted by law; the right to object to the processing of your data for direct marketing purposes; the right to withdraw consent you have previously given for specific data processing; and the right to an explanation of any automated decision-making that affects your account.

To exercise any of the rights above, contact the x9gaming support team via the in-platform live chat or email support@x9gaming.click, clearly stating the nature of your request. We will first verify your identity to ensure security, then process your request within seven business days. For more complex cases involving a large volume of data or requiring legal review, this period may be extended but will not exceed 30 days — we will notify you if an extension is necessary.

X9Gaming retains your personal data only for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations. Once the data is no longer needed, it will be securely deleted or anonymised.

As a general guide, active player account data is retained for the duration the account remains active plus five years after account closure for legal compliance purposes. Financial transaction records, including deposit and withdrawal history in Malaysian Ringgit (RM), are retained for seven years in accordance with Malaysian financial regulatory requirements. Customer support communication logs are retained for two years from the date of interaction. Technical data such as IP logs and access logs are retained for 12 months for security and investigation purposes.

Once the retention period expires, data will be permanently deleted from all active X9Gaming systems. Backup copies may be held for a short additional period in accordance with our technical backup procedures, but data in backups is not used for any active processing purpose and will be deleted on the standard backup schedule.

X9Gaming sends players two types of communications: required transactional communications and optional marketing communications. Understanding the difference between these two categories is important so you can manage your communication preferences effectively.

Required transactional communications are emails and SMS messages directly related to your account and platform activity — for example, registration confirmations, RM deposit and withdrawal confirmations, account security alerts, notifications of important platform changes, and compliance information required by law. These communications cannot be opted out of as they form part of the X9Gaming service you are using.

Optional marketing communications include the latest x9gaming promotions, tournament updates covering badminton, football, cricket and other sports we offer, exclusive bonus offers for members, and platform news and updates. You may opt in to receive these communications during registration, or unsubscribe at any time via the "Unsubscribe" link in any marketing email or through your account settings.

X9Gaming reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or the addition of new services to the platform. The latest version will always be published on this page with a clear update date at the top of the document.

For material amendments — those that significantly change how we collect, use or disclose your personal data — x9gaming will send a notification to your registered email address and display a prominent notice within the platform at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of our platform.

For any enquiries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by X9Gaming, please contact us through the following channels: live chat within the X9Gaming platform, available 24 hours a day, seven days a week and typically answered in under one minute; or email us at support@x9gaming.click for more detailed enquiries, with a typical response time of within 24 hours. Our support team speaks Bahasa Malaysia and understands the local Malaysian context, so you are welcome to communicate entirely in Bahasa Malaysia with confidence.